Data deletion

In your workspace, disconnect any channel you no longer want (Integrations → Messaging channels → Disconnect). This stops new data arriving.

To delete your whole workspace and its data, contact us by opening a support request inside your workspace, from the email address on the account. We confirm the request and then delete the workspace.

The business you contacted is responsible for your conversation and decides what is kept, so please ask that business to delete it.

You can also contact us by opening a support request inside your workspace with the name of the business and the account you used (for example your Facebook or Instagram name, your WhatsApp number or your Telegram username). We will pass the request to the business and help delete the data.

In Facebook go to Settings & privacy → Settings → Business integrations, find AI Employee Cloud and remove it. This stops Meta sending us new messages for your Page. You can also press Disconnect in the app.

• Your name and the email address or account identifier concerned.
• Which business or workspace it relates to.
• What you want deleted.

We reply to confirm we received your request, check that it comes from you, delete the data from live systems and tell you when it is done. If the law requires us to keep some records we tell you which and why.